Guest Experience Concierge | Luxury Front Desk

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated Front Desk Agent for full-time employment. The ideal candidate will manage guest check-ins and check-outs, handle reservations, and provide exceptional service to enhance the guest experience. Experience in the hospitality industry, proficiency in property management systems, and excellent communication skills are essential. This position offers a dynamic work environment where attention to detail and professionalism are highly valued.

Qualifications

• Previous experience in hospitality or customer service in luxury hotels.
• Experience with hotel reservation software is highly preferred.
• Proficiency in English; additional languages are a significant advantage.

Responsibilities

• Welcome guests, assist with check-in/check-out procedures.
• Resolve guest inquiries and complaints professionally.
• Manage room assignments and billing processes efficiently.

Skills

Excellent communication skills

Problem-solving skills

Multitasking abilities

Attention to detail

Education

High school diploma

Degree in hospitality management

Tools

Property Management Systems (PMS)

Microsoft Office (Word, Excel, Outlook)

Job description

A luxury hotel chain in Dubai is seeking a dedicated Front Desk Agent for full-time employment. The ideal candidate will manage guest check-ins and check-outs, handle reservations, and provide exceptional service to enhance the guest experience. Experience in the hospitality industry, proficiency in property management systems, and excellent communication skills are essential. This position offers a dynamic work environment where attention to detail and professionalism are highly valued.