Guest Services & Back Office Specialist

Hyatt Regency Dubai; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Hyatt Regency Dubai is seeking a Guest Services Officer - Back Office to maintain excellent guest service and support the back office within the Rooms Division. The role emphasizes quality interactions, efficient operations, and a collaborative spirit.

The ideal candidate will have hospitality-focused education and at least 2 years of hotel operations experience, with strong communication and interpersonal skills to assist guests and internal teams.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent level of service to guests and contribute to smooth back-office operations within Rooms Division.

Skills

Customer service

Communications

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

Hyatt Regency Dubai is seeking a Guest Services Officer - Back Office to maintain excellent guest service and support the back office within the Rooms Division. The role emphasizes quality interactions, efficient operations, and a collaborative spirit.

The ideal candidate will have hospitality-focused education and at least 2 years of hotel operations experience, with strong communication and interpersonal skills to assist guests and internal teams.