VIP Guest Experience Specialist

Grand Hyatt; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Grand Hyatt Dubai is seeking a Guest Relations Officer to maintain an exceptional level of service for guests across various hotel areas, including reception, concierge and executive floors. You will ensure prompt handling of guest requests and smooth inter-department coordination to elevate guest satisfaction.

The role requires a hospitality-focused background, strong communication, and a minimum of two years in hotel operations.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge.
• Ensure VIP guests are met on arrival and receive the best level of service.
• Assist the Front Office Manager to achieve overall KPIs for the department linked to Hy­sat, Employee Engagement and Profitability.
• Coordinate communication between Guest Relations, Concierge, Front Desk, Sales, Housekeeping, Maintenance, Telephone and Security to ensure smooth operations.

Skills

Good customer service

Communications

Interpersonal skills

Education

Hospitality or Tourism degree/diploma

Job description

Grand Hyatt Dubai is seeking a Guest Relations Officer to maintain an exceptional level of service for guests across various hotel areas, including reception, concierge and executive floors. You will ensure prompt handling of guest requests and smooth inter-department coordination to elevate guest satisfaction.

The role requires a hospitality-focused background, strong communication, and a minimum of two years in hotel operations.