Guest Experience Concierge — Hospitality & Service Pro

Hilton; United Arab Emirates; Sur place; AED 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Travel perks

Parental leave

Crisis concierge

Mental health resources

Employee assistance program

Résumé du poste

Hilton is seeking a welcoming Receptionist to create memorable first impressions for guests and ensure smooth check-in and check-out experiences. You will represent the hospitality values, deliver local information, and promote hotel services while maintaining high service standards.

Strong communication, a guest-first mindset, and teamwork are essential as you support a fast-paced front desk in a hotel environment in the United Arab Emirates.

Qualifications

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment.

Responsabilités

• Deliver a warm welcome: greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Connaissances

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now-focused

Description du poste

Hilton is seeking a welcoming Receptionist to create memorable first impressions for guests and ensure smooth check-in and check-out experiences. You will represent the hospitality values, deliver local information, and promote hotel services while maintaining high service standards.

Strong communication, a guest-first mindset, and teamwork are essential as you support a fast-paced front desk in a hotel environment in the United Arab Emirates.