Guest Experience Associate

Sheraton Hotels & Resorts; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Sheraton Hotels & Resorts in Dubai is seeking a Front Desk professional in a non-management role to process guest check-ins, verify identities, assign rooms, and issue keys accurately while ensuring payment procedures and rates comply with policy.

You will balance cash, prepare cashier and daily reports, assist guests with requests, direct colleagues, and participate in training to uphold the brand’s service standards and safety guidelines.

Qualifications

• High school diploma or GED equivalent.

Responsibilities

• Process guest check-ins, verify guest identity, assign rooms, and issue room keys.
• Balance cash, prepare cashier and closing reports; handle payments and vouchers.
• Assist guests with directions and requests; respond promptly and professionally.
• Support training, coaching, and supervision of team members; enforce policies and safety procedures.

Education

High School Diploma or GED equivalent

Job description

Sheraton Hotels & Resorts in Dubai is seeking a Front Desk professional in a non-management role to process guest check-ins, verify identities, assign rooms, and issue keys accurately while ensuring payment procedures and rates comply with policy.

You will balance cash, prepare cashier and daily reports, assist guests with requests, direct colleagues, and participate in training to uphold the brand’s service standards and safety guidelines.