Guest Experience Agent – Front Desk (Dubai)

Golden Sands Hotel & Residences- Sharjah; Sharjah; On-site; AED 33,000 - 58,000; Full time

Job summary

Golden Sands Hotel & Residences- Sharjah is seeking a Front Office professional to warmly welcome guests, manage requests, and ensure smooth check-in/check-out processes. You will work with a team to uphold brand standards, handle cash transactions, and communicate guest needs across departments.

The role requires strong communication, professional presentation, and the ability to remain calm under pressure while delivering excellent service to every guest.

Qualifications

• Excellent spoken and written communication skills.
• Excellent customer service skills.
• Professional presentation.
• Professional phone demeanor.
• Ability to handle cash and credit transactions.
• Maintain calm, polite and patient under pressure.

Responsibilities

• Ensure guests are warmly welcomed and recognized, with eye contact per brand standards.
• Demonstrate knowledge of Front Office procedures and hotel systems.
• Handle guest requests promptly and strive for satisfaction.
• Anticipate guest needs and communicate effectively with staff.
• Use guest names whenever possible and be familiar with room types, rates and promotions.
• Assist with check-in/out and ensure accurate billing and cash handling.

Skills

Communication

Customer service

Professional presentation

Phone demeanor

Cash handling

Dealing with stressful situations

Job description

Golden Sands Hotel & Residences- Sharjah is seeking a Front Office professional to warmly welcome guests, manage requests, and ensure smooth check-in/check-out processes. You will work with a team to uphold brand standards, handle cash transactions, and communicate guest needs across departments.

The role requires strong communication, professional presentation, and the ability to remain calm under pressure while delivering excellent service to every guest.