Guest Experience Agent - Front Desk

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel group in Abu Dhabi is seeking a Guest Service Agent to provide exceptional service to guests from arrival to departure. The ideal candidate will possess a service-oriented personality, fluency in both English and Arabic, and relevant experience within the hotel industry. Responsibilities include managing front desk operations, cash handling, and ensuring guests have memorable experiences. This role offers a unique opportunity to grow within the hospitality sector and engage with diverse clientele.

Benefits

Exclusive benefits related to hospitality

Career growth opportunities

Qualifications

• Experience in customer service is essential.
• Prior experience with hotel management systems is a plus.
• Relevant experience in the hotel industry is a must.

Responsibilities

• Welcome guests and take care of them from their arrival through to departure.
• Maintain cashier float and accurately report money received.
• Contribute to guest satisfaction by providing high quality services.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Education

Bachelor's degree or relevant diploma/certification

Tools

Opera & PMS

Job description

A prestigious hotel group in Abu Dhabi is seeking a Guest Service Agent to provide exceptional service to guests from arrival to departure. The ideal candidate will possess a service-oriented personality, fluency in both English and Arabic, and relevant experience within the hotel industry. Responsibilities include managing front desk operations, cash handling, and ensuring guests have memorable experiences. This role offers a unique opportunity to grow within the hospitality sector and engage with diverse clientele.