Guest Experience Agent — Elevate Customer Care

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment and staffing company in Abu Dhabi seeks a Guest Experience Agent to enhance customer satisfaction through effective communication. Your responsibilities include managing inquiries, providing accurate information, handling complaints, and maintaining client relationships. Ideal candidates will have excellent verbal communication skills, a high school diploma, and proficiency in computer applications. This full-time role requires flexibility to work varied shifts. Join our dynamic team and make a difference in customer experiences.

Qualifications

• Proven experience as a Call Center Agent or customer service representative is preferred.
• Strong problem-solving abilities and a customer-oriented mindset are essential.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Manage customer inquiries efficiently through inbound and outbound calls.
• Provide accurate information about products and services to customers.
• Handle and resolve customer complaints in a courteous manner.

Skills

Excellent verbal communication skills

Problem-solving abilities

Customer-oriented mindset

Basic computer skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

A leading recruitment and staffing company in Abu Dhabi seeks a Guest Experience Agent to enhance customer satisfaction through effective communication. Your responsibilities include managing inquiries, providing accurate information, handling complaints, and maintaining client relationships. Ideal candidates will have excellent verbal communication skills, a high school diploma, and proficiency in computer applications. This full-time role requires flexibility to work varied shifts. Join our dynamic team and make a difference in customer experiences.