Guest Experience Admin

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a candidate to handle VIP arrivals and coordinate amenities for guests. Key responsibilities include managing guest preferences, documenting vital information for hotel management, and ensuring effective communication with various departments to enhance the overall experience. The ideal candidate will proficiently utilize the Opera system and possess excellent organizational and communication skills, contributing to our commitment to exceptional guest service.

Benefits

Competitive salary

Medical and Life insurance

Discounted accommodation

World class training and development

Recognition programs

Qualifications

• Ability to coordinate VIP arrivals and manage guest preferences effectively.
• Experience in communication with various departments to enhance guest experience.
• Proficient in documentation and reporting for management.

Responsibilities

• Coordinate and prepare for VIP arrivals, ensuring guest preferences are noted.
• Manage amenities for VIP guests and track consumption.
• Maintain strong communication with departments like Housekeeping and IRD.
• Compile informative documents regarding VIP guests for hotel management.
• Utilize Opera system for operational efficiency.

Skills

Strong communication

Organizational skills

Proficiency in Opera system

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

VIP Arrival Preparation:

• Coordinate and prepare for VIP arrivals for both the current day and the following day ensuring all guest preferences are noted and rooms are assigned appropriately.

Amenity Management:

• Control Rooms Division amenities ensuring they are placed in rooms prior to guests arrival and tracking consumption to manage costs effectively.

Communication and Coordination:

• Maintain strong communication with various departments such as Housekeeping Engineering and InRoom Dining (IRD) to ensure timely delivery of amenities and resolve any issues regarding VIP rooms.

Documentation and Reporting:

• Compile informative documents for hotel management regarding VIP guests scheduled for arrival providing essential details and preferences to enhance their experience.

Operational Efficiency:

• Utilize Opera system efficiently for tasks such as updating prearrival communication information managing traces and maintaining guest profiles accurately. Additionally handle additional projects and duties assigned by leaders to ensure smooth functioning of the department and meet deadlines.

In joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.