Guest-Centric L&D Leader for Service Excellence

Rotana Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Learning & Development Manager responsible for managing the hotel’s training function. The role includes assessing training needs, developing courses, and facilitating workshops to promote a service-oriented culture. The ideal candidate should have a strong focus on customer service and be skilled in delivering engaging training sessions. This position offers a chance to shape employee development and enhance overall guest satisfaction.

Qualifications

• Proven ability to deliver extraordinary customer service.
• Experience in developing and conducting training courses.
• Strong analytical skills for needs assessment and evaluation.

Responsibilities

• Assess training needs and deliver quality training programs.
• Develop Annual Learning and Development Plan and budget.
• Create measurable performance solutions through training.

Skills

Customer service emphasis

Training program development

Facilitation skills

Job description

A leading hospitality group in Abu Dhabi is seeking a Learning & Development Manager responsible for managing the hotel’s training function. The role includes assessing training needs, developing courses, and facilitating workshops to promote a service-oriented culture. The ideal candidate should have a strong focus on customer service and be skilled in delivering engaging training sessions. This position offers a chance to shape employee development and enhance overall guest satisfaction.