GSOC Technical Support Specialist – Global Ops

Sicuro Group; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A global risk management firm in Dubai is seeking a Technical Support & Response Associate to provide technical support and problem-solving skills to clients. You will work in a 24/7 environment, addressing hardware and software issues, while ensuring excellent communication and customer service. Candidates should have a background in computer science or IT and be comfortable using technology and AI tools. This full-time role offers the chance to develop creative solutions for diverse technical challenges worldwide.

Qualifications

• Technical background or education in a relevant field like IT or telecommunications.
• Excellent communication skills to explain technical concepts clearly.
• Experience in a customer-facing technical support role is essential.

Responsibilities

• Troubleshoot hardware and software issues across tracking platforms.
• Deliver responsive and personalized technical support.
• Monitor and maintain technical systems including GPS platforms.

Skills

Technical support experience

Excellent communication skills

Problem solving abilities

Adaptability to work under pressure

Education

Technical background in computer science or related field

Tools

AI tools

GPS tracking systems

Job description

A global risk management firm in Dubai is seeking a Technical Support & Response Associate to provide technical support and problem-solving skills to clients. You will work in a 24/7 environment, addressing hardware and software issues, while ensuring excellent communication and customer service. Candidates should have a background in computer science or IT and be comfortable using technology and AI tools. This full-time role offers the chance to develop creative solutions for diverse technical challenges worldwide.