Ground Operations Supervisor - DWC Airport

beOnd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline company is seeking a Ground Operations Supervisor to oversee operations at Dubai. This role involves ensuring safe and efficient aircraft turnarounds and coordinating with internal and external stakeholders. The ideal candidate will have 4-6 years of experience in airline ground operations and supervisory roles, a solid understanding of aviation regulations, and the ability to manage fast-paced operational demands. A strong focus on compliance and passenger experience is essential for success in this position.

Qualifications

• Minimum 4-6 years of experience in airline ground operations, with at least 2 years in a supervisory role.
• Hands-on experience in aircraft turnaround coordination including passenger handling and baggage services.
• Ability to prioritize tasks and manage competing operational demands.

Responsibilities

• Oversee and coordinate aircraft turnarounds at Dubai.
• Liaise with stakeholders to manage day-of-operations.
• Monitor performance and manage delays.

Skills

Aviation regulations knowledge

Ground handling standards

Organizational skills

Situational awareness

Time-critical decision making

Education

Diploma or Bachelor's degree in Aviation, Operations, or related field

Job description

Beond is seeking a Ground Operations Supervisor to oversee and coordinate Ground operations at Dubai (DWC), ensuring safe, compliant, and efficient aircraft turnarounds.

This role provides continuous on-site supervision of outsourced ground handling activities, with a focus on turnaround control, service provider oversight, and on-time performance (OTP). Liaise with internal stakeholders and external partners to manage day‑of‑operations, address irregularities, and support consistent operational performance and passenger experience at DWC.

Responsibilities

• Provide on‑site supervision and coordination of aircraft turnarounds at DWC, ensuring safe, compliant, and timely ground operations
• Oversee outsourced ground handling services, including ramp activities, aircraft servicing, fueling coordination, load control, and baggage handling
• Act as the primary operational interface between the ground handling agent, flight crew, and OCC during ground time
• Monitor ground operations performance and actively manage delays, with particular focus on turnaround milestones and OTP improvement
• Ensure passenger handling processes support a consistent and professional experience from check‑in through boarding, in coordination with the handling agent
• Liaise with airport authorities, service providers, and internal stakeholders to ensure compliance with Beond procedures, and local regulations
• Identify operational risks, service deficiencies, and non‑compliances, and initiate immediate corrective actions where required
• Support investigations, reporting, and follow‑up actions related to delays, incidents, or operational irregularities
• Provide regular operational feedback and performance reports to Head of Ground Operations and Ground Operations Manager Outstations

Requirements

• Diploma or Bachelor's degree in Aviation, Operations, or a related field (relevant operational experience may be accepted in lieu of formal qualification)
• Minimum 4–6 years of experience in airline ground operations, ramp, load control, or station operations, with at least 2 years in a supervisory or coordination role
• Demonstrated hands‑on experience in aircraft turnaround coordination, including oversight of ramp operations, passenger handling, baggage, and outsourced ground services
• Working knowledge of aviation regulations, airside safety requirements, and ground handling standards, with exposure to IOSA or similar audit frameworks considered an advantage
• Strong organizational skills with the ability to prioritize tasks, manage competing operational demands, and maintain situational awareness during live operations
• Ability to perform effectively in a fast‑paced, disruption‑prone operational environment, including irregular operations and time‑critical decision‑making