Front Services Team Lead – Luxury Hospitality, Dubai

Atlantis Resorts; Dubai; On-site; AED 201,000 - 268,000; Full time

Benefits offered by this job

F&B privileges

Staff discounts

Health insurance

Annual flights

Life insurance

Wellbeing programs

Career development

Job summary

Atlantis Dubai, a flagship luxury resort renowned for iconic experiences and world-class service, invites applications for a Team Leader, Front Services. You will lead a visible guest-facing team, coach colleagues, and ensure seamless operations across Front Door, Bell Services, and Transportation in a five-star setting.

Ideal candidates bring prior five-star hotel experience, immaculate presentation, and exceptional guest service skills.

Qualifications

• Previous experience in a five-star hotel or luxury service environment.
• Immaculate personal presentation and grooming.
• Fluency in English required; additional languages desirable.
• Ability to lead Front Services team and to liaise with management.
• Physically fit with high visibility in front-of-house operations.

Responsibilities

• Oversee Front Door, Bell Services, and Transportation daily operations.
• Train and develop colleagues to international five-star standards.
• Monitor guest satisfaction and respond to issues with urgency and professionalism.
• Assist the Assistant Manager and Manager in running the operation.
• Ensure health and safety standards are maintained across front-of-house activities.

Skills

Leadership

Guest service

Front desk

English fluency

Team training

Health & safety

Job description

Atlantis Dubai, a flagship luxury resort renowned for iconic experiences and world-class service, invites applications for a Team Leader, Front Services. You will lead a visible guest-facing team, coach colleagues, and ensure seamless operations across Front Door, Bell Services, and Transportation in a five-star setting.

Ideal candidates bring prior five-star hotel experience, immaculate presentation, and exceptional guest service skills.