Luxury Front Services Operations Lead — Guest Experience

Atlantis; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Atlantis Resorts in Dubai is seeking an Assistant Manager - Front Services Operations to lead the guest arrival, departure, transportation, and lobby experiences at our luxury resort. You will oversee Bell Services, Transportation, driveways, parking, and lobby operations, coordinating with Front Office and Housekeeping to uphold five-star service standards.

The role calls for 2-3 years in a similar leadership position within an internationally recognized luxury hotel.

Qualifications

• Bachelor's degree in hospitality or a related field.
• 2-3 years in front services or front-of-house leadership.
• Experience in luxury hotel or resort preferred.

Responsibilities

• Lead daily Front Services operations while ensuring five-star guest service.
• Coordinate Bell Services and Transportation for smooth arrivals/departures.
• Oversee driveway and parking operations with safe vehicle movement.
• Maintain visibility across the lobby and front-of-house areas.
• Collaborate with Front Office and Housekeeping to align service.
• Identify and address service gaps to enhance guest experience.

Skills

Front Services Leadership

Bell Services management

Guest arrival management

Lobby operations

Team supervision

Interdepartmental coordination

Education

Bachelor's degree in Hospitality or related field

Job description

Atlantis Resorts in Dubai is seeking an Assistant Manager - Front Services Operations to lead the guest arrival, departure, transportation, and lobby experiences at our luxury resort. You will oversee Bell Services, Transportation, driveways, parking, and lobby operations, coordinating with Front Office and Housekeeping to uphold five-star service standards.

The role calls for 2-3 years in a similar leadership position within an internationally recognized luxury hotel.