Team Leader, Front Services

Atlantis Dubai; Dubai; On-site; AED 201,000 - 290,000; Full time

Benefits offered by this job

F&B privileges

Discounted Kerzner stays

Health insurance (including dental)

Annual flights home

Life insurance

Incentive program

Wellness programs

Job summary

Atlantis, Dubai, offers a premier opportunity for a Team Leader, Front Services within our luxury hospitality environment. You will guide the Front Services team, ensuring exceptional guest experiences in a world-class setting, while coordinating with leadership to maintain high service standards.

You will oversee daily operations of Front Door, Bell Services, and Transportation, drive training, and uphold health and safety practices in a five-star environment, with a strong emphasis on guest

Qualifications

• Experience in a five-star hotel or luxury service environment.
• Fluency in English; additional languages desirable.
• Strong guest-service mindset and visible front-of-house presence.

Responsibilities

• Lead and develop the Front Services team to deliver five-star guest experiences.
• Support the Assistant Manager and Manager in daily operations across Front Door, Bell Services, and Transportation.
• Train and update colleagues on service delivery skills and standards to uphold Kerzner’s five-star expectations.
• Monitor health and safety compliance and ensure customer satisfaction remains top priority.

Skills

Team leadership

Customer service

Training & coaching

Health & safety

Front office exposure

English fluency

Job description

Team Leader, Front Services (20929)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Team Leader to join our amazing Front Services team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!

About The Role

Are you passionate about the hospitality industry? Are you organized, guest-focused, and can teach as well as motivate a team? Then we need your skills as a Team leader to join our team of professionals today! Our Front Services team is led by hospitality industry experts who will guide and train you in this exciting career. You will have excellent customer service skills, willing to advising guests on their needs, and enjoy delivering a great experience from your heart within a busy, high-profile, luxury environment.

About You

The Team Leader, Front Services must demonstrate a clear passion for guest service and a willingness to be highly visible front of house so you can lead the teams to success. You will assist the Assistant Manager and Manager run the operation while updating and training all colleagues on their technical and service delivery skills and processes to an internationally recognized five-star standard at all time. You will assist and oversee service providers utilization, health and safety as customer satisfaction standards and assist manage the Front Door, Bell Services, and Transportation daily operations.

It is essential that you have previous experience within a five-star hotel or resort environment or alternatively, prior work history in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Immaculate personal presentation, enthusiasm, positivity, immaculate grooming and a higher than average physical fitness level is essential in this role along with a fluency in English is mandatory. Additional languages are desirable

Atlantis, Dubai, offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.