Front Office - Team Leader

Boundless Talent; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Front Office Team Leader to manage daily operations and ensure high standards of customer service. This role involves supervising staff, handling reservations, and addressing guest inquiries. The ideal candidate will have leadership experience and excellent interpersonal skills, focused on delivering exceptional guest experiences in a luxury environment.

Qualifications

• Proven experience in a front office or hospitality management role.
• Strong leadership abilities with a focus on customer service.
• Ability to effectively manage and mentor team members.

Responsibilities

• Oversee daily operations of the front office team.
• Supervise front desk staff to ensure high-quality service.
• Handle guest inquiries and complex issues effectively.

Skills

Team Management and Project Management skills

Sales skills

Previous experience in a leadership role

Strong organizational and time management skills

Excellent interpersonal and problem-solving abilities

Job description

About the job Front Office - Team Leader

About Our Client :

Our client is a world-renowned 5-star luxury hotel, known for delivering impeccable service, refined elegance, and an exceptional guest experience. Located in the heart of Dubai.

With a reputation for excellence, this 5-star hotel sets the benchmark for hospitality in the region, consistently earning top reviews and awards for its commitment to luxury, professionalism, and service excellence.

About the Role:

The Front Office Team Leader is responsible for overseeing the day-to-day operations of the front office team to ensure excellent customer service and smooth administrative processes. This role involves supervising front desk staff, coordinating tasks, handling guest/client inquiries, and ensuring operational efficiency in accordance with company standards.

Responsibilities:

• Supervise and support front office staff in delivering high-quality customer service.
• Manage daily front desk operations, including check-ins, check-outs, reservations, and phone handling (for hospitality or service industries).
• Train, mentor, and schedule team members to optimize coverage and performance.
• Monitor front office workflows and ensure adherence to company policies and procedures.
• Handle complex customer/guest issues and complaints promptly and professionally.

Skills:

• Team Management and Project Management skills
• Sales skills
• Previous experience in a leadership role
• Strong organizational and time management skills
• Excellent interpersonal and problem-solving abilities