Guest Services Concierge Lead

W Hotels; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

W Hotels in Dubai West Crescent is seeking a Non-Management front desk associate to respond to guest requests, arrange transportation, reservations, and services while maintaining professional standards and appearance.

You will coordinate with various hotel departments, monitor lounge activity, handle calls and notes, and help guests with disabilities to ensure a memorable stay that reflects our service philosophy.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels in Dubai West Crescent is seeking a Non-Management front desk associate to respond to guest requests, arrange transportation, reservations, and services while maintaining professional standards and appearance.

You will coordinate with various hotel departments, monitor lounge activity, handle calls and notes, and help guests with disabilities to ensure a memorable stay that reflects our service philosophy.