Front Office Supervisor — Guest Experience Leader

Fivehotelsandresorts; Dubai; On-site; AED 27,000 - 36,000; Full time

Job summary

Fivehotelsandresorts is seeking a Front Office professional in Dubai to manage reception operations and deliver exceptional guest experiences. You will lead a dynamic team, ensuring smooth check-in/out and attentive service, while maintaining Five’s renowned standards.

The role requires 2–3 years in Front Office, strong English communications, and a proactive, guest‑centric attitude. A flexible schedule including weekends and holidays is expected to support a vibrant hospitality brand.

Qualifications

• 2–3 years of Front Office experience in hotel, leisure or retail
• Exceptional guest service and a welcoming energy
• Excellent verbal and written communication in English; multilingualism preferred

Responsibilities

• Oversee front office operations including reception, check-in and check-out
• Support team members in handling guest requests and inquiries
• Engage guests with proactive, upbeat conversations to enhance satisfaction
• Maximise room occupancy using upselling techniques and product knowledge
• Uphold Five’s grooming standards and deliver Five‑Styled service

Skills

Front Office experience

Guest service

Communication skills

English fluency

Opera PMS

Tools

Opera PMS

Job description

Fivehotelsandresorts is seeking a Front Office professional in Dubai to manage reception operations and deliver exceptional guest experiences. You will lead a dynamic team, ensuring smooth check-in/out and attentive service, while maintaining Five’s renowned standards.

The role requires 2–3 years in Front Office, strong English communications, and a proactive, guest‑centric attitude. A flexible schedule including weekends and holidays is expected to support a vibrant hospitality brand.