Guest Experience Lead, Front Office

FIVE Hotels and Resorts; Dubai; On-site; AED 28,000 - 34,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai seeks a Front Office professional to deliver sensational guest experiences. You will oversee reception operations, check-in/out, and collaborate with other departments to uphold FIVE’s service standards.

The role requires 2–3 years in Front Office in hospitality or retail, English fluency, strong communication, and familiarity with Opera PMS. You’ll lead by example, upsell services, and maintain grooming and brand standards.

Qualifications

• 2–3 years in Front Office within a Hotel, Leisure, or Retail.
• Fluent in English; multi-language skills preferred.
• Excellent communication and guest service standards.
• Strong organizational and leadership abilities.
• Proactive, detail-oriented, with a focus on guest experiences.

Responsibilities

• Oversee efficient Front Office operations for check-in/check-out.
• Provide exceptional guest service and handle guest requests.
• Lead and inspire the FIVE Tribe to high service standards.
• Promote upselling of FIVE services and experiences.
• Maintain grooming standards and adherence to brand guidelines.

Skills

Front Office

Hotel operations

English fluency

Communication skills

Leadership

Customer service

Upselling

Tools

Opera PMS

Word/Excel/Outlook

Job description

FIVE Hotels and Resorts in Dubai seeks a Front Office professional to deliver sensational guest experiences. You will oversee reception operations, check-in/out, and collaborate with other departments to uphold FIVE’s service standards.

The role requires 2–3 years in Front Office in hospitality or retail, English fluency, strong communication, and familiarity with Opera PMS. You’ll lead by example, upsell services, and maintain grooming and brand standards.