Front Desk Experience Architect | Dubai Luxury Hotel

Fivehotelsandresorts; Dubai; On-site; AED 19,000 - 21,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai, United Arab Emirates, is seeking a Front Desk Agent. You will greet guests, check them in, and deliver exquisite service aligned with our FIVE-Styled standards.

The role demands a proactive attitude, excellent communication, and the ability to upsell services while maintaining impeccable grooming and guest relations. Requirements include 1–2 years in a similar role, fluency in English (multilingual skills preferred), and proficiency with Word, Excel, Outlook and

Qualifications

• 1–2 years in a similar Front Office/Front Desk role delivering guest experiences.
• Fluent in English; multilingual skills are preferred.
• Proficient with Word, Excel, Outlook and Opera PMS.

Responsibilities

• Arrives to work promptly, maintaining a polished, FIVE-Styled appearance.
• Anticipates guests' needs and delivers Exquisite service to elevate satisfaction.
• Upsells services to enhance the FIVE experience and revenue opportunities.
• Logs and resolves guest complaints promptly and escalates when needed.
• Keeps grooming standards and front desk knowledge up to date.

Skills

Communication

Leadership

Organisational skills

English fluency

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

FIVE Hotels and Resorts in Dubai, United Arab Emirates, is seeking a Front Desk Agent. You will greet guests, check them in, and deliver exquisite service aligned with our FIVE-Styled standards.

The role demands a proactive attitude, excellent communication, and the ability to upsell services while maintaining impeccable grooming and guest relations. Requirements include 1–2 years in a similar role, fluency in English (multilingual skills preferred), and proficiency with Word, Excel, Outlook and