Luxury Hotel Duty Manager — Guest Experience Leader

FIVE Hotels & Resorts; Dubai; On-site; AED 45,000 - 54,000; Full time

Job summary

FIVE Hotels & Resorts in Dubai is seeking a Guest Services Associate to lead hospitality at the lobby, welcome VIP guests, and coordinate services across departments to uphold a Five-Star standard.

You will manage guest requests, handle complaints with care, and contribute to a personalised experience for long-stay patrons, ensuring safety and efficiency in a fast-paced luxury setting.

Qualifications

• Experience in a Luxury Hotel environment in the UAE
• Excellent communication skills in English
• Guest service mindset and problem-solving ability

Responsibilities

• Greet and assist guests with professionalism, especially VIPs and long-stay patrons
• Coordinate services with different departments to deliver a five-star guest experience
• Handle guest inquiries and resolve issues with care and urgency
• Maintain health and safety procedures and uphold brand standards

Job description

FIVE Hotels & Resorts in Dubai is seeking a Guest Services Associate to lead hospitality at the lobby, welcome VIP guests, and coordinate services across departments to uphold a Five-Star standard.

You will manage guest requests, handle complaints with care, and contribute to a personalised experience for long-stay patrons, ensuring safety and efficiency in a fast-paced luxury setting.