Luxury Guest Experience Agent — Front Office

Fivehotelsandresorts; Dubai; On-site; AED 16,000 - 19,000; Full time

Job summary

FIVE Hotels and Resorts in Dubai is seeking a Guest Services Agent to deliver exceptional experiences across our luxury destinations. You will warmly welcome guests, handle requests, and ensure seamless service across front desk and communications.

Ideal candidates have 1–2 years in a luxury hotel, outstanding English, strong communication, time management, and a proficient knowledge of Opera PMS. A polished appearance and team spirit are essential.

Qualifications

• 1–2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences.
• Fluency in English; additional languages are a plus.
• Excellent communication, both verbal and written; able to connect with guests and stakeholders.

Responsibilities

• Extends a warm welcome to all Guests and addresses service needs with care.
• Answers and documents guest requests and concerns via multiple channels.
• Operates the telephone switchboard and manages wake-up calls with precision.
• Records and relays messages, ensuring clear communication for follow-up.
• Logs guest requests in the system and coordinates with Departments for swift resolutions.
• Provides Guests with information about room features, amenities and local attractions.
• AssistsGuests with WiFi access and navigating room entertainment systems.
• Adheres to FIVE’s policies, grooming standards and confidentiality of information.
• Fosters positive relationships with Guests and team members to support a vibrant team environment.
• Ensures compliance with Forbes standards and delivers services exceeding expectations.

Skills

Communication

Leadership

Organisational skills

Time management

Multi-tasking

Interpersonal skills

Attention to detail

Grooming standards

Opera PMS

Tools

Opera PMS

Job description

FIVE Hotels and Resorts in Dubai is seeking a Guest Services Agent to deliver exceptional experiences across our luxury destinations. You will warmly welcome guests, handle requests, and ensure seamless service across front desk and communications.

Ideal candidates have 1–2 years in a luxury hotel, outstanding English, strong communication, time management, and a proficient knowledge of Opera PMS. A polished appearance and team spirit are essential.