Front Office Supervisor

NOVOTEL; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Novotel amp Adagio Premium Dubai Al Barsha is seeking an enthusiastic Front Office Supervisor to lead our guest-facing team and ensure memorable experiences from check-in to check-out. You will supervise Guest Service Agents, oversee shifts, maintain service standards, handle settlements, train staff, and upsell hotel facilities while coordinating with other departments in a fast-paced environment.

Fluency in English required; Opera PMS experience is a plus; bachelor's degree in Hospitality

Qualifications

• Proven front office leadership experience.
• Strong guest service orientation and problem-solving ability.
• Experience with Opera PMS or similar systems a plus.

Responsibilities

• Supervise and direct Guest Service Agents, ensuring adherence to hotel standards.
• Greet guests, manage check-ins/check-outs, and handle settlements with a personalized touch.
• Monitor conduct and performance, assist with staffing records, overtime, vacations, and personal days.

Skills

Leadership

Guest Service

Opera PMS

Team Management

Upselling

Communication

Multitask

Problem-solving

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Job Description

Novotel amp Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out Supervise and direct Guest Service Agents ensuring adherence to hotel standards and guidelines Greet guests manage check-ins respond to requests and handle account settlements with a focus on personalized service Monitor and maintain appropriate standards of conduct among team members Assist in controlling and maintaining staffing records including overtime vacations and personal days Report operational defects and guest-related issues to management promptly Conduct and oversee training and cross-training initiatives within the department Promote hotel facilities and identify opportunities to enhance guest experiences through upselling Ensure smooth communication between shifts and departments Resolve guest complaints and concerns efficiently and professionally Implement and maintain front office systems and procedures to optimize efficiency

Proven experience in a front office or customer service role, preferably in the hospitality industry Strong leadership and team management skills Service-focused personality with a commitment to guest satisfaction Proficiency in Opera or similar property management systems Fluency in English; additional languages are a plus Excellent problem-solving abilities and attention to detail Strong communication and interpersonal skills Ability to work effectively in a fast-paced, dynamic environment Knowledge of hospitality industry best practices and standards Experience in training and developing team members Ability to multitask and prioritize effectively Flexibility to work various shifts, including weekends and holidays Bachelor's degree in Hospitality Management or related field preferred (not mandatory)