Front Desk Agent - Guest Services

Accor Group; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Accor in Dubai seeks a Front Desk Agent - Guest Services to manage guest check-ins, settlements, and service requests with professionalism. You will use hotel systems daily and balance cash with accuracy.

The role requires at least 2 years in a similar hotel front desk position, strong communication, and the ability to multitask during busy periods. Join a global hospitality network offering development opportunities within Accor's international portfolio.

Qualifications

• At least 2 years in a similar front desk/reception role.
• Excellent communication and interpersonal skills.
• Ability to handle inquiries and maintain a professional attitude under pressure.
• Strong organization and multitasking abilities.
• Basic computer proficiency and willingness to learn PMS.

Responsibilities

• Greet guests professionally and warmly.
• Complete check-in procedures accurately and efficiently.
• Process departures and settle accounts per procedures.
• Verify account details before payment and checkout.
• Balance cash transactions and maintain daily records.
• Handle currency exchange where authorized.
• Coordinate with other hotel departments to fulfill guest requests.
• Maintain confidentiality of guest information.
• Utilize front desk software and property management systems.

Skills

Front desk operations

Guest check-in

Cash handling

Account settlement

Customer service

Communication skills

Multitasking

Teamwork

Job description

Front Desk Agent - Guest Services Job Snapshot Role: Front Desk Agent - Guest Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Front Desk-Reception Experience: Minimum 2 years in a similar hotel role Job Type: Full-time Position Overview Front Desk Agent - Guest Services in Dubai, United Arab Emirates is a Hospitality opportunity for an experienced hotel professional responsible for guest check-in, account settlement, cash handling, service requests, and front desk communication. This hiring role is suited to candidates seeking a front desk job in Dubai where professional guest interaction, accurate transaction processing, problem solving, computer proficiency, and efficient reception operations contribute directly to guest satisfaction.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Front Desk-Reception Salary: 3000-5000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Front Desk Agent serves as a central point of contact for guests throughout their stay, handling arrivals, departures, account transactions, inquiries, and service requests with professionalism and accuracy. The position supports smooth hotel operations by maintaining reliable guest records, balancing cash transactions, coordinating requests, and ensuring service standards are consistently followed. Strong performance in this role contributes to efficient reception operations, quicker resolution of guest concerns, accurate financial handling, and a positive impression of the hotel from arrival through departure.

Key Responsibilities

• Welcome guests in a professional, friendly, and engaging manner.
• Complete guest check-in procedures accurately and efficiently.
• Process departures and settle guest accounts according to hotel procedures.
• Verify account details before completing payment and checkout transactions.
• Maintain accurate records of daily front desk transactions.
• Handle cash payments carefully and follow established cash control procedures.
• Process currency exchange transactions where authorized.
• Maintain and balance the assigned cash float at the end of the shift.
• Respond promptly to guest questions, requests, and service requirements.
• Resolve routine guest concerns professionally and escalates complex matters when appropriate.
• Provide clear information regarding hotel facilities, services, and relevant procedures.
• Maintain a customer-focused approach during both routine and high-demand periods.
• Coordinate with other hotel departments when guest requests require additional operational support.
• Keep front desk records and transaction documentation accurate and organized.
• Use hotel computer systems and related front office applications for daily operational tasks.
• Maintain confidentiality when handling guest details, payment information, and hotel records.
• Follow department policies, operating procedures, and established service standards.
• Support a professional and cooperative working environment within the front office team.
• Communicate clearly with colleagues during shift changes to ensure continuity of guest service.
• Maintain a professional appearance and courteous manner throughout the shift.
• Apply strong attention to detail when reviewing reservations, accounts, payments, and guest information.
• Use practical problem-solving skills to address unexpected guest or operational situations.
• Perform additional front office duties assigned by management when required.
• Maintain consistently high standards of internal and external customer service.

Ideal Profile

The successful candidate should have at least 2 years of experience in a similar front desk, reception, or guest services role within the hotel industry. Excellent communication and interpersonal skills are important because the position involves frequent interaction with guests, colleagues, and other hotel departments. Candidates should be confident handling inquiries, explaining procedures, resolving routine concerns, and maintaining a professional attitude under pressure. Strong organization and multitasking abilities are required to manage check-ins, departures, payments, requests, telephone communication, and administrative duties during busy periods. Basic computer proficiency is essential, along with the willingness to learn hotel front office and property management systems. The preferred candidate will also demonstrate attention to detail, reliability, problem-solving ability, professional presentation, and a strong team-oriented approach.

Skills Set

• Front desk operations
• Hotel reception
• Guest check-in
• Guest checkout
• Guest account settlement
• Cash handling
• Cash float balancing
• Currency exchange
• Transaction recording
• Guest services
• Customer service
• Guest request handling
• Guest complaint resolution
• Front office administration
• Hotel computer systems
• Property management systems
• Payment processing
• Account verification
• Reservation support
• Guest communication
• Interdepartmental coordination
• Shift handover
• Service standards
• Guest confidentiality
• Problem solving
• Multitasking
• Transaction accuracy
• Front office teamwork
• Hotel operations
• Reception service

Why Join Us

This position offers practical front office experience within Dubai 's competitive Hospitality sector, where efficient reception service and professional guest interaction remain essential to hotel performance. The successful candidate can strengthen expertise across guest relations, account handling, cash control, front office systems, service recovery, and daily reception operations. Accor provides structured learning opportunities, employee hotel benefits, and career development pathways across its international hospitality network. For an experienced Front Desk Agent, the role can support progression toward Front Office Supervisor, Duty Manager, Assistant Front Office Manager, and other hotel operations positions.

About the Company

Accor is an international hospitality group operating hotels, resorts, restaurants, and lifestyle destinations across global markets. Its properties rely on professional front office teams to manage guest arrivals, departures, account services, inquiries, and daily reception operations while maintaining consistent service standards and positive guest experiences.