Front Office Supervisor - Novotel and Adagio Premium Accor - Dubai, UAE

Accor Group; Dubai; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Career advancement within a globally recognized hotel group

Exposure to international hospitality standards

Supportive and inclusive work culture

Professional development opportunities

Job summary

Accor Group is seeking a Front Office Supervisor for Novotel and Adagio Premium in Dubai, UAE. In this leadership role, you will manage front office operations, ensuring top-notch guest service and efficient daily reception activities.

The ideal candidate must have experience in the hospitality industry, strong leadership skills, and proficiency in Opera or similar systems. You will oversee staff, handle guest inquiries, and ensure compliance with service standards.

We offer career growth and a supportive work culture in a globally recognized hotel group.

Qualifications

• Proven experience in front office or customer service within the hospitality industry.
• Strong leadership and team supervision skills.
• Service-oriented mindset with commitment to guest satisfaction.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise Guest Service Agents and ensure compliance with hotel policies and service standards.
• Manage staffing schedules, overtime, leave records, and shift coordination.
• Handle guest complaints efficiently and provide timely resolutions.

Skills

Front office supervision

Guest service management

Team leadership and training

Opera PMS proficiency

Complaint resolution

Revenue awareness and upselling

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera

Job description

Position Overview

Front Office Supervisor - Novotel and Adagio Premium Accor - Dubai, UAE is a leadership role in hotel front office operations focused on delivering exceptional guest service and managing daily reception activities. This Dubai hospitality job is ideal for experienced front desk professionals seeking supervisory responsibility within an international hotel brand.

Job Details

Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Supervise Guest Service Agents and ensure compliance with hotel policies and service standards
• Oversee check-in, check-out, guest inquiries, and account settlements with attention to personalized service
• Maintain professional conduct and service excellence within the front office team
• Manage staffing schedules, overtime, leave records, and shift coordination
• Report operational concerns and guest-related issues to management promptly
• Conduct departmental training and cross-training to enhance team performance
• Promote hotel facilities and identify upselling opportunities to increase revenue
• Ensure clear communication between shifts and departments for seamless operations
• Handle guest complaints efficiently and provide timely resolutions
• Implement and monitor front office systems and procedures for operational efficiency

Ideal Profile

• Proven experience in front office or customer service within the hospitality industry
• Strong leadership and team supervision skills
• Proficiency in Opera or similar property management systems
• Service-oriented mindset with commitment to guest satisfaction
• Excellent communication and interpersonal abilities
• Strong problem-solving and organizational skills
• Ability to work in a fast-paced hotel environment
• Flexibility to work shifts including weekends and holidays
• Bachelor's degree in Hospitality Management or related field preferred

Skills Set

• Front office supervision
• Guest service management
• Team leadership and training
• Opera PMS proficiency
• Complaint resolution
• Revenue awareness and upselling

Why Join Us

• Career advancement within a globally recognized hotel group
• Exposure to international hospitality standards
• Supportive and inclusive work culture
• Professional development and cross-brand mobility opportunities
• Competitive compensation within Dubai hospitality sector

About the Company

Novotel and Adagio Premium Dubai Al Barsha operate under the Accor hospitality network, delivering quality accommodations and exceptional guest experiences in one of Dubai's prime business and leisure districts. As part of a leading global hospitality group, the hotel provides strong career growth pathways, operational excellence, and a commitment to diversity and professional development.