Front Office Agent - Guest Services

Accor Group; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

Accor in Dubai is seeking a Front Office Agent - Guest Services to join our busy hotel team. You will manage guest check-in/check-out, reservations, cashiering, room allocations, and front desk operations to ensure a smooth arrival, stay, and departure experience.

The ideal candidate has at least 1 year of front office experience in a 4-5 star hotel, strong communication, and a customer-focused approach. You will coordinate with other departments and maintain accurate guest records, while

Qualifications

• University degree in Hotel Management or related hospitality discipline.
• Minimum 1 year of experience in a similar front office position within a 4-5 star hotel.
• Familiarity with check-in/check-out procedures, reservations, and guest profiles.
• Experience handling cashiering, payment settlements, and guest account transactions.
• Strong communication and guest service skills.

Responsibilities

• Register arriving guests and complete check-in procedures accurately.
• Process guest departures, settlements, and check-out formalities.
• Update guest profiles and reservation details in the system.
• Handle cashiering, foreign exchange, and night audit activities.
• Respond to guest requests and coordinate with hotel departments.

Skills

Front desk operations

Guest check-in

Guest check-out

Reception services

Hotel reservations

Walk-in bookings

Room allocation

Guest profile management

Cashiering

Night audit support

Guest account settlement

Room key card control

Safe deposit handling

Guest complaint resolution

VIP guest handling

Group arrival coordination

Education

Bachelor's degree in Hotel Management or related field

Job description

Front Office Agent - Guest Services Job Snapshot Role: Front Office Agent - Guest Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Front Desk-Reception Experience: Minimum 1 year Job Type: Full-time Position Overview Front Office Agent - Guest Services in Dubai, United Arab Emirates is a Hospitality hiring opportunity for a customer-focused professional with experience in hotel reception, guest check-in and check-out, reservations, cashiering, room allocation, and front desk operations. The role requires strong communication, accurate handling of guest accounts, effective complaint resolution, and close coordination with hotel departments to deliver a smooth arrival, stay, and departure experience.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Front Desk-Reception Salary: 3000-4500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Front Office Agent serves as a central point of contact between guests and hotel operations, managing key stages of the guest journey from arrival through departure. The position combines reception responsibilities with reservations support, cashiering, room key control, guest communication, night audit assistance, and daily operational coordination. Accurate records, professional service, and timely follow-up on guest requests help strengthen satisfaction while supporting efficient front office performance.

Key Responsibilities

• Register arriving guests and complete check-in procedures accurately and efficiently.
• Process guest departures, account settlements, and check-out formalities in a professional manner.
• Update guest profiles and reservation information in the hotel system after completing registration procedures.
• Perform cashiering duties, foreign exchange transactions, payment settlements, and assigned night audit activities.
• Handle walk-in reservations and process telephone bookings when the reservations department is unavailable.
• Welcome guests warmly and respond promptly to requests, questions, and service enquiries.
• Resolve guest complaints where possible and coordinate with relevant departments for immediate follow-up when additional support is required.
• Issue room key cards according to security procedures and maintain appropriate control over access credentials.
• Receive, record, and deliver guest messages, mail, parcels, and related correspondence.
• Provide operational support at the information desk, business centre, foreign exchange counter, or night audit function when assigned.
• Maintain current knowledge of room rates, packages, market segments, discounts, promotions, and applicable booking conditions.
• Handle safe deposit boxes according to established hotel policies and security procedures.
• Report unusual incidents, suspicious activity, maintenance concerns, or exceptional guest requests to the appropriate manager.
• Follow hotel accident prevention, fire safety, emergency response, and first aid procedures.
• Maintain a clean, organised, and professional front office environment throughout the shift.
• Ensure guests are acknowledged and greeted appropriately when arriving at or departing from the hotel.
• Review the front office logbook at the beginning of each shift and follow up on outstanding matters or special assignments.
• Monitor daily occupancy, expected arrivals, departures, groups, functions, and VIP guest movements.
• Prepare for upcoming arrivals by reviewing room allocations, amenities, preferences, and special requests.
• Maintain contact with guests during their stay and ensure concerns are addressed courteously and without unnecessary delay.
• Update the logbook with important operational information and communicate clear handover notes to the incoming shift.
• Inspect front office equipment and report faults that may affect daily operations.
• Maintain professional grooming, uniform standards, and a friendly disposition during all guest interactions.
• Support the daily coordination of front office activities and report significant operational developments to the Assistant Front Office Manager or Front Office Manager.
• Assist with guest complaint handling and ensure serious or unresolved concerns are escalated appropriately.

Ideal Profile

• University degree in Hotel Management or a related hospitality discipline.
• Minimum 1 year of experience in a similar front office position within a 4-5 star hotel.
• Practical knowledge of hotel check-in and check-out procedures.
• Familiarity with room reservations, guest profiles, room allocations, rate codes, packages, and discounts.
• Experience handling cashiering activities, payment settlements, and guest account transactions.
• Comfortable responding to complaints and coordinating solutions with operational departments.
• Strong verbal and written communication skills.
• Ability to manage several guest requests while maintaining accuracy and professional service.
• Good awareness of hotel security, key card control, safe deposit procedures, and guest confidentiality.
• Understanding of occupancy reports, VIP arrivals, group movements, and daily hotel activity.
• Professional grooming and a calm, approachable manner suitable for a guest-facing hotel role.
• Ability to work rotating shifts and support front office operations according to hotel business requirements.

Skills Set

• Hotel front desk operations
• Guest check-in
• Guest check-out
• Reception services
• Hotel reservations
• Walk-in bookings
• Room allocation
• Guest profile management
• Cashiering
• Foreign exchange transactions
• Night audit support
• Guest account settlement
• Room key card control
• Safe deposit handling
• Guest complaint resolution
• VIP guest handling
• Group arrival coordination
• Telephone reservations
• Hotel rate codes
• Package and discount handling
• Front office logbook management
• Shift handover
• Guest messaging
• Business centre support
• Fire and emergency procedures
• Hotel occupancy monitoring
• Guest relations
• 4-5 star hotel operations

Why Join Us

This role offers valuable exposure to Dubai 's active Hospitality sector and provides a strong platform for developing a career in hotel front office and guest services. The position builds practical experience across reservations, cashiering, reception, guest relations, room allocation, and operational coordination, creating a pathway toward senior front office and supervisory responsibilities. Accor 's learning programs and international property network also provide opportunities to expand professional skills and pursue longer-term career progression.

About the Company

Accor is a global hospitality group operating hotels, resorts, restaurants, and lifestyle destinations across international markets. Its properties provide career opportunities across front office, guest services, food and beverage, housekeeping, and hotel operations while supporting professional learning, internal mobility, and long-term development.