Guest Service Agent - Front Office

Accor Group; Dubai; On-site; AED 40,000 - 55,000; Full time

Benefits offered by this job

Career development opportunities

Supportive work environment

Exposure to international hospitality operations

Job summary

Accor Group is seeking a Guest Service Agent – Front Office in Dubai, United Arab Emirates. This role requires an energetic, guest-focused professional to manage check-in, check-out, and guest requests with warmth and accuracy.

The ideal candidate will have excellent communication skills and the ability to multitask in a dynamic hotel environment. Join Accor to develop your hospitality career in a supportive setting with opportunities for growth across various departments.

Qualifications

• Previous experience in Guest Services or similar role is recommended.
• Excellent communication skills in English, both written and verbal.
• Ability to multitask under pressure in a busy environment.

Responsibilities

• Provide efficient service to guests during check-in, check-out, and throughout their stay.
• Respond to guest requests and maintain guest accounts with accuracy.
• Coordinate with other hotel departments to support guest needs.

Skills

Front office operations

Guest service

Check‑in and check‑out

Guest request handling

Cash handling

Job description

Job Snapshot

Role: Guest Service Agent – Front Office

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Front Desk – Reception

Experience: Previous Guest Services, Royal Service, or similar coordinating experience recommended

Job Type: Full-time

Overview

Guest Service Agent – Front Office in Dubai, United Arab Emirates is a hospitality hiring opportunity for a guest-focused hotel professional who can manage check‑in, check‑out, guest requests, switchboard calls, reservations support, room key control, cashiering, and front desk communication with accuracy and warmth. This role is ideal for an energetic service‑minded candidate with strong communication skills, the ability to multitask under pressure, and a genuine passion for creating memorable guest experiences in a hotel environment.

Key Responsibilities

• Provide prompt, efficient, and courteous service to guests during check‑in, check‑out, and throughout their stay.
• Respond to guest requests, questions, and concerns with professionalism, warmth, and timely follow‑up.
• Maintain control of guest accounts and hotel accounts, ensuring charges are accurate and posted on time.
• Follow strict security procedures for credit transactions, cash handling, accounting processes, room key issuance, and guest confidentiality.
• Protect guest privacy and maintain discretion when handling personal information, billing details, and internal hotel records.
• Keep clear communication channels between hotel guests and departments through verbal and written updates.
• Coordinate with housekeeping, reservations, concierge, food and beverage, security, and other hotel teams to support guest needs.
• Operate the switchboard effectively and handle all incoming calls in a prompt, polite, and professional manner.
• Manage guest messaging accurately and ensure important information is delivered to the right guest or department.
• Assist with reservations sales calls when required and support booking enquiries with clear hotel information.
• Use product knowledge and selling skills to promote hotel facilities, services, upgrades, and revenue opportunities.
• Support smooth front office handover by sharing guest updates, pending requests, and operational notes with colleagues.
• Manage several tasks at the same time while maintaining accuracy, composure, and positive guest interaction.
• Assist guests with luggage when required, following safe lifting practices and service standards.
• Maintain professional grooming, punctuality, and a helpful attitude during all shifts.
• Stay flexible with working hours, including shifts, weekends, holidays, and busy hotel periods.
• Follow hotel policies, front office standards, safety rules, and service procedures at all times.
• Report unusual occurrences, guest concerns, cash discrepancies, equipment issues, or operational challenges to the manager on duty.
• Carry out reasonable additional duties assigned by the Assistant Front Office Manager or hotel management.

Ideal Profile

• Previous experience in Guest Services, Royal Service, front office, reception, or a similar coordinating position is recommended.
• Excellent communication skills in English, both written and verbal.
• Additional language skills will be an advantage in a multicultural hotel environment.
• Highly organized, energetic, and able to work well under pressure during busy arrival, departure, and guest request periods.
• Strong decision‑making, relationship‑building, planning, and organizational skills.
• Ability to manage several tasks simultaneously while maintaining service quality and accuracy.
• Confident in handling cash transactions effectively, accurately, and responsibly.
• Good understanding of guest confidentiality, room key security, account control, and front office procedures.
• Physically fit enough to stand and walk frequently during shifts and assist with luggage when required.
• Flexible availability to work varied hours according to hotel operational needs.
• Positive personality with a calm, courteous, and guest‑focused approach.
• Strong interpersonal and problem‑solving abilities with the confidence to support guests and colleagues professionally.

Skills Set

• Front office operations
• Guest service
• Hotel reception
• Check‑in and check‑out
• Guest request handling
• Guest account control
• Hotel account posting
• Cash handling
• Credit transaction security
• Room key issuance
• Guest confidentiality
• Switchboard operation
• Guest messaging
• Reservations sales support
• Product knowledge
• Upselling
• Hotel facilities promotion
• Written communication
• Verbal communication
• Department coordination
• Multitasking
• Decision making
• Problem solving
• Luggage assistance
• Guest privacy
• Shift flexibility
• Luxury hotel service

Why Join Us

This opportunity gives a Guest Service Agent the chance to grow within Dubai's active hospitality sector while building practical experience in front office operations, guest communication, cashiering, reservations support, and hotel service coordination. The role offers exposure to guest journey management, switchboard operations, sales support, account accuracy, and cross‑department teamwork. Accor provides a supportive environment for learning, career mobility, and professional development across hotel departments and international hospitality destinations.

About the Company

Accor is a leading hospitality group with a diverse network of hotel brands, restaurants, resorts, and lifestyle destinations across global markets. In Dubai, United Arab Emirates, Accor properties focus on responsible hospitality, guest comfort, service excellence, and career development for professionals building their future in front office, guest services, reservations, rooms division, and hotel operations.