Front Office Supervisor

Salayel Hospitality; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking an experienced Front Office Supervisor to oversee daily front office operations and enhance guest experiences. The role involves supervising the front office team, ensuring efficient check-in/out processes, and responding to guest feedback. Candidates should have 2-3 years of experience in hospitality, strong communication skills, and knowledge of front office systems. A competitive salary and growth opportunities are offered in this vibrant work environment.

Qualifications

• 2–3 years experience in Front Office or Guest Services in hospitality.
• Prior supervisor or Team Leader experience preferred.
• Strong knowledge of front office operations.

Responsibilities

• Supervise daily front office operations.
• Ensure efficient guest check-in and check-out.
• Handle guest feedback and special requests.
• Support scheduling, training, and performance monitoring.
• Ensure compliance with hotel policies and regulations.
• Coordinate with other departments for guest experiences.
• Monitor room status and VIP arrivals.
• Prepare shift reports and operational updates.
• Ensure proper cash handling and billing accuracy.
• Maintain professionalism within the team.

Skills

Communication skills

Leadership

Problem-solving

Guest-handling

Tools

Opera PMS or similar

Job description

Job Overview

Salayel Hospitality is seeking an experienced and guest-focused Front Office Supervisor to support daily front office operations and deliver exceptional guest experiences. The ideal candidate will assist in supervising the front office team, ensure smooth check-in and check-out processes, handle guest concerns efficiently, and uphold brand service standards at all times.

Key Responsibilities

• Supervise daily front office operations including reception, guest services, and concierge activities
• Ensure smooth and efficient guest check-in and check-out processes
• Handle guest feedback, complaints, and special requests in a professional and timely manner
• Support the Front Office Manager in scheduling, training, and performance monitoring of team members
• Ensure compliance with hotel policies, SOPs, brand standards, and UAE regulations
• Coordinate with Housekeeping, F&B, and Maintenance to ensure seamless guest experiences
• Monitor room status, VIP arrivals, and special guest requirements
• Prepare shift reports, handover notes, and operational updates
• Ensure proper cash handling, billing accuracy, and night audit support when required
• Maintain a high standard of grooming, professionalism, and service etiquette within the team

Requirements & Qualifications

• Minimum 2–3 years of experience in Front Office / Guest Services within a hotel or hospitality environment
• Prior experience in a supervisor or Team Leader role preferred
• Strong knowledge of front office operations and PMS systems (Opera or similar)
• Excellent communication, leadership, and interpersonal skills
• Strong problem-solving and guest-handling abilities
• Ability to work flexible shifts, including weekends and public holidays
• Good command of English (additional languages are an advantage)
• Knowledge of UAE hospitality standards and customer service practices