Front Office Supervisor

Yalladuka LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Multicultural environment

On-the-job training

Visa sponsorship & medical insurance

Job summary

Regency Luxury Suites in Dubai Marina is seeking an experienced Front Office Supervisor to manage daily front desk operations and lead a motivated team. You will oversee check-in/check-out, supervise staff, and coordinate with Housekeeping and reservations to ensure seamless guest experiences.

The role emphasizes training, staff development, and maintaining the property’s standards of professionalism and warmth for luxury guests.

Qualifications

• Must have supervisory or senior receptionist experience in hotels/serviced apartments.
• Strong leadership and communication skills.
• Proficiency with hotel PMS systems.
• Fluent or proficient in English.
• Flexible shifts.

Responsibilities

• Oversee daily front desk operations, check-in/check-out.
• Supervise and train front office staff.
• Handle guest inquiries and complaints promptly.
• Coordinate with Housekeeping and reservations.
• Prepare shift reports and manage cash handling.

Skills

Leadership

Guest service

Communication

Problem-solving

PMS proficiency

English fluency

Education

High School Diploma/GED

Associate Degree

Related experience

Tools

PMS

Job description

• Academic Level High School Diploma or GED, Associate Degree, Related experience

More Information

• Total Years Experience 2-5
• Working Hours 8 hrs

Front Office Supervisor — Regency Luxury Suites, Dubai Marina

Regency Luxury Suites, a distinguished hospitality address in Dubai Marina, is looking for an experienced Front Office Supervisor to lead its front desk operations. This role is ideal for a hospitality professional who thrives on delivering seamless guest experiences while guiding a motivated front office team. You will oversee daily check-in and check-out procedures, coordinate closely with Housekeeping and other departments, and act as the first point of escalation for guest requests and concerns. As Supervisor, you will also play a key role in training and mentoring front desk staff, ensuring the team consistently reflects the property’s standards of professionalism and warmth. If you have supervisory experience in a hotel or serviced apartment environment and a genuine passion for guest care, this is your opportunity to grow your career at one of Dubai Marina’s sought-after luxury suite properties.

Duties & Responsibilities

• Oversee daily front desk operations, ensuring smooth check-in, check-out, and guest service delivery.
• Supervise, train, and motivate front office staff to maintain high service standards.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor room availability, rates, and reservations in coordination with the reservations team.
• Prepare shift reports and ensure accurate cash handling and billing procedures.

Requirements

• Previous experience in a front office supervisory or senior receptionist role, preferably in a hotel/serviced apartment setting.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in hotel property management systems (PMS).
• Fluency in English required; additional languages are an advantage.
• Well-groomed, guest-focused, and able to work flexible shifts.

About Regency Luxury Suites

Regency Luxury Suites is a premium hospitality property set in the heart of Dubai Marina, offering elegantly appointed suites and a refined guest experience for travelers and long-stay guests. The property blends the space and comfort of serviced living with the polish and attentiveness of a luxury hotel, and is known for building a team that reflects its standards of excellence, professionalism, and warmth.

• Competitive salary package aligned with experience and role.
• Opportunities for career growth and internal promotion within the hospitality group.
• A supportive, multicultural work environment in one of Dubai’s premier locations.
• On-the-job training and skill development.
• Employment benefits in line with UAE labor law (visa sponsorship, medical insurance, and applicable leave entitlements, as per company policy).