Front Office Supervisor

IBIS STYLES; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ibis Styles Dragon Mart in Dubai seeks a Front Desk Supervisor to oversee daily front desk operations, ensuring exceptional guest service from arrival to departure. You will handle inquiries, promote services, manage billing, and coordinate with other departments to maintain a seamless guest experience.

The role requires minimum 3 years in a Front Office position, strong leadership, and fluency in English (additional language is a plus).

Qualifications

• Higher education required or equivalent
• Minimum 3 years in a Front Office/hospitality role
• Fluent in English; additional language is a plus
• Strong leadership, interpersonal and customer service orientation
• Excellent time management and organizational skills
• Ability to handle confidential information with discretion
• Proactive in anticipating guest needs and resolving issues

Responsibilities

• Oversee daily front desk operations and guest services from arrival to departure
• Handle guest inquiries, requests, and concerns with prompt resolution
• Promote hotel services to enhance guest experience and revenue
• Manage billing, payments, and cash handling accurately
• Maintain guest records and reservations, including after-hours channels
• Oversee inventory control, safekeeping, and guest relocations as needed
• Coordinate effective communication between guests, departments and external partners

Skills

Guest service

Team leadership

Interpersonal skills

English fluency

Additional language

Customer orientation

Time management

Initiative

Confidentiality

Education

Higher education

Job description

Oversee daily front desk operations ensuring exceptional guest service from arrival to departure Manage guest inquiries requests and concerns ensuring prompt resolution and satisfaction Proactively anticipate guest needs and provide personalized assistance Promote and sell hotel services rooms dining to enhance guest experience and revenue Maintain high standards of service quality confidentiality and discretion Handle billing payments and cash management accurately Manage guest records reservations especially off-hours and communication channels Oversee inventory management safe operations and guest relocations Ensure smooth handling of luggage and vehicle flows Contribute to team training and ensure adherence to hotel standards Maintain a safe clean and accessible front entrance and surrounding areas Facilitate effective communication between guests departments and external partners

Visa Requirements

Additional Information Visa requirements Please note that you must be eligible to live and work in Dubai ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin

Diversity & Inclusion

Our commitment to Diversity amp Inclusion We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Why Work for Accor

Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor Do what you love care for the world dare to challenge the status quo HOSPITALITYISAWORKOFHEART We are much more than a world leader We are 240 000 hoteliers with the same shared passion for welcoming We take care of millions of guests in our 4 100 addresses and on our digital platforms As an operator and franchisor HotelServices owner and investor HotelInvest we invest all our energy into making a Feel Welcomea resonate as the finest hotel promise From luxury to economy and in every corner of the globe AccorHotels 20 brands meet all the needs of business and leisure travelers seeking comfort attention and high-quality services

• Raffles
• Fairmont
• Sofitel
• MGallery
• Grand Mercure
• Pullman
• SwissA tel
• Novotel
• Suite Novotel
• Mercure
• Thalassa sea amp spa
• Adagio
• ibis
• ibis Styles
• ibis budget
• HotelF1

Qualifications

• Higher education.
• Minimum of 3 years in a Front Office role within hospitality.
• Strong team management and leadership skills.
• Fluent in English.
• Additional language will be an advantage.
• Exceptional interpersonal skills.
• Customer service orientation.
• Precision, organization, and time management skills.
• Ability to anticipate needs and take initiative.`li>