Front Office Receptionist (Emirati Talent)

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel company is seeking a professional Receptionist to join their team in Abu Dhabi. The role involves managing check-ins and check-outs, handling guest queries, and ensuring exceptional customer service. Candidates should have experience in 5-star hotels and possess strong multi-tasking and communication skills. This is a full-time position with no remote work option.

Qualifications

• Experience as a Receptionist in 5-star hotels.
• Ability to work flexible hours.
• Responsible, reliable, and professionally presented.

Responsibilities

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Resolve guest complaints and requests.

Skills

Multi-tasking and time-management skills

Proficiency in Microsoft Office

Proficiency in Opera PMS

Confident communication skills

Customer service experience

Data entry experience

Job description

Job Responsibilities

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after check-in.
• Manage cashiering duties, including foreign exchange transactions, night audits, and settlement upon guest departure.
• Handle walk-in reservations and process call-in reservations when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to requests and inquiries.
• Resolve guest complaints and requests, liaising with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective security control.
• Check and deliver messages, mail, and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
• Understand hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Handle safe deposit boxes according to policies and procedures.

Qualifications

• Experience as a Receptionist in 5-star hotels.
• Customer service and data entry experience.
• Strong multi-tasking and time-management skills with the ability to prioritize.
• Proficient in Microsoft Office and Opera PMS.
• Ability to work flexible hours.
• Responsible, reliable, and professionally presented.
• Russian or Arabic language skills are an advantage.
• Confident communication skills with guests.

Additional Information

Team and Environment:

• Rixos Premium Saadiyat Island offers a luxurious experience on pristine beaches overlooking the Arabian Gulf.
• We are Heartists! Join us to deliver heartfelt hospitality in an engaging and professional environment.

Remote Work: No

Employment Type: Full-time