Front Office Operations Lead - Guest Experience

Accor Group; Dubai; On-site; AED 83,700 - 106,020; Full time

Benefits offered by this job

Career progression within a global hospitality group

Professional development and cross-brand mobility opportunities

Inclusive and supportive workplace culture

Competitive compensation

Job summary

The Accor Group is seeking a Front Office Operations Supervisor at Movenpick Dubai Creek in Dubai, UAE. In this role, you will manage front office operations while ensuring exceptional standards of guest service.

The ideal candidate will have at least two years of supervisory experience in hospitality, strong leadership skills, and proficiency in Opera or similar systems. This position offers career progression and a competitive compensation package within a global hospitality group.

Qualifications

• Minimum two years of experience in a supervisory role within hospitality.
• Strong verbal and written English communication skills.
• Leadership skills with ability to motivate and develop teams.
• Excellent time management and organizational skills.

Responsibilities

• Oversee daily front office operations including check-in and check-out.
• Maintain high service standards to enhance overall guest satisfaction.
• Supervise and train front office team members.
• Monitor guest feedback and operational metrics.

Skills

Front office leadership

Guest satisfaction management

Team training and supervision

Opera PMS proficiency

Operational reporting

Revenue awareness and upselling

Education

Diploma or degree in Hospitality Management

Tools

Opera

Job description

The Accor Group is seeking a Front Office Operations Supervisor at Movenpick Dubai Creek in Dubai, UAE. In this role, you will manage front office operations while ensuring exceptional standards of guest service.

The ideal candidate will have at least two years of supervisory experience in hospitality, strong leadership skills, and proficiency in Opera or similar systems. This position offers career progression and a competitive compensation package within a global hospitality group.