Luxury Front Office Leader: Guest Experience Mastery

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 26,000 - 38,000; Full time

Benefits offered by this job

Discounted Accor rates

Academy training programs

Career growth opportunities

Job summary

Mövenpick Resort Al Marjan Island, a 5-star luxury resort in Ras Al Khaimah, is seeking a Front Office Manager to lead the team and ensure a seamless, premium guest journey. You will drive guest satisfaction, supervise operations, and manage VIP experiences across departments.

The role requires strong leadership, extensive Front Office experience in luxury settings, and expertise with Opera/Opera Cloud PMS. Join a property that values service excellence and career growth within the Accor family.

Qualifications

• Minimum 5 years' progressive Front Office/Rooms experience, with 2+ years in a leadership role.
• Experience in a high-volume, luxury hotel or resort environment is preferred.
• Strong knowledge of Opera/Opera Cloud PMS, guest profiles, billing and reporting.

Responsibilities

• Lead and oversee Front Office operations to ensure exceptional guest experiences.
• Coordinate activities to maintain efficiency, service standards, and operational accuracy.
• Resolve guest concerns, manage escalations, and implement long-term improvement plans.

Skills

Front Office Leadership

Guest Experience

VIP Services

Team Coaching

Opera/Opera Cloud

Tools

Opera/Opera Cloud PMS

Job description

Mövenpick Resort Al Marjan Island, a 5-star luxury resort in Ras Al Khaimah, is seeking a Front Office Manager to lead the team and ensure a seamless, premium guest journey. You will drive guest satisfaction, supervise operations, and manage VIP experiences across departments.

The role requires strong leadership, extensive Front Office experience in luxury settings, and expertise with Opera/Opera Cloud PMS. Join a property that values service excellence and career growth within the Accor family.