Luxury Front Office Lead - Dubai Growth Opportunities

Mövenpick Hotels & Resorts; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Discounted Accor rates worldwide

Learning programs through Accor academ

Growth opportunities within property

Job summary

Grand Plaza Mövenpick Media City in Dubai, United Arab Emirates, is seeking an experienced Front Office Supervisor to lead and inspire our Front Office team while delivering exceptional guest experiences. In this pivotal role, you will combine operational expertise with genuine hospitality to ensure seamless daily operations and a collaborative, guest-focused environment.

The role includes check-in/out, brand-standard oversight, VIP coordination, and staff development.

Qualifications

• Proven experience in a luxury hotel Front Office with supervisory responsibilities.
• Front Office operations including check-in/out, billing, payments and guest accounts.
• Proficiency in Opera Cloud PMS and front/back-office functions.
• MS Office and hotel management systems experience.
• Ability to lead, train and motivate a diverse team.
• Excellent guest service and problem-solving skills.
• Strong English and Arabic communication; Arabic fluency is essential.
• Experience in performance management and team development.
• Strong organizational and time management abilities.
• Resilience and adaptability in a fast-paced hospitality environment.
• Inclusive mindset and collaborative approach.

Responsibilities

• Lead, coach, and support the Front Office team during daily operations.
• Oversee Front Office procedures and brand standards; support training.
• Perform front desk duties including check-in/out, guest requests, and issue resolution.
• Coordinate VIP arrivals, group requirements, and room allocations.
• Manage guest accounts, open folios, and credit processes with accuracy.
• Drive promotions, upselling opportunities, and enrollment initiatives.
• Support roster planning, onboarding, and payroll administration.
• Demonstrate assertive decision-making and resilience.
• Mentor team members on conflict resolution and professional conduct.

Skills

Front Office Supervisory

Team leadership

Guest service

Check-in/out procedures

English & Arabic communication

Tools

Opera Cloud PMS

Microsoft Office

Job description

Grand Plaza Mövenpick Media City in Dubai, United Arab Emirates, is seeking an experienced Front Office Supervisor to lead and inspire our Front Office team while delivering exceptional guest experiences. In this pivotal role, you will combine operational expertise with genuine hospitality to ensure seamless daily operations and a collaborative, guest-focused environment.

The role includes check-in/out, brand-standard oversight, VIP coordination, and staff development.