Front Office Operations Supervisor - Movenpick Dubai Creek Accor - Dubai, UAE

Accor Group; Dubai; On-site; AED 83,700 - 106,020; Full time

Benefits offered by this job

Career progression within a global hospitality group

Professional development and cross-brand mobility opportunities

Inclusive and supportive workplace culture

Competitive compensation

Job summary

The Accor Group is seeking a Front Office Operations Supervisor at Movenpick Dubai Creek in Dubai, UAE. In this role, you will manage front office operations while ensuring exceptional standards of guest service.

The ideal candidate will have at least two years of supervisory experience in hospitality, strong leadership skills, and proficiency in Opera or similar systems. This position offers career progression and a competitive compensation package within a global hospitality group.

Qualifications

• Minimum two years of experience in a supervisory role within hospitality.
• Strong verbal and written English communication skills.
• Leadership skills with ability to motivate and develop teams.
• Excellent time management and organizational skills.

Responsibilities

• Oversee daily front office operations including check-in and check-out.
• Maintain high service standards to enhance overall guest satisfaction.
• Supervise and train front office team members.
• Monitor guest feedback and operational metrics.

Skills

Front office leadership

Guest satisfaction management

Team training and supervision

Opera PMS proficiency

Operational reporting

Revenue awareness and upselling

Education

Diploma or degree in Hospitality Management

Tools

Opera

Job description

Position Overview

Front Office Operations Supervisor – Movenpick Dubai Creek Accor – Dubai, UAE is a hospitality leadership role responsible for managing reception operations and ensuring exceptional guest service standards. This Dubai hotel front office job is ideal for experienced supervisors seeking career growth within an international hotel brand focused on operational excellence and guest satisfaction.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Hotel‑Lodging Management
• Salary: 7500‑9500 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Oversee daily front office operations including check‑in, check‑out, and guest services
• Maintain high service standards to enhance overall guest satisfaction
• Coordinate closely with housekeeping, engineering, and food and beverage departments to resolve guest concerns
• Supervise and train front office team members to improve performance and service delivery
• Monitor guest feedback and operational metrics to identify improvement opportunities
• Handle VIP arrivals and special requests with attention to detail
• Manage room allocations and group arrivals for seamless operations
• Prepare and review daily operational reports
• Implement and maintain front office standard operating procedures
• Support budgeting initiatives and promote upselling opportunities
• Ensure compliance with safety, security, and emergency response procedures

Ideal Profile

• Minimum two years of experience in a supervisory role within hospitality
• Diploma or degree in Hospitality Management preferred
• Strong verbal and written English communication skills
• Leadership skills with ability to motivate and develop teams
• Proficiency in Opera or similar property management systems
• Solid understanding of hotel front office best practices
• Excellent time management and organizational skills
• Strong problem‑solving abilities and decision‑making skills
• Guest‑focused approach with commitment to service excellence
• Flexibility to work shifts including weekends and holidays

Skills Set

• Front office leadership
• Guest satisfaction management
• Team training and supervision
• Opera PMS proficiency
• Operational reporting
• Revenue awareness and upselling

Why Join Us

• Opportunity to lead operations in a reputable Dubai hotel
• Career progression within a global hospitality group
• Professional development and cross‑brand mobility opportunities
• Inclusive and supportive workplace culture
• Competitive compensation within the hospitality sector

About the Company

Movenpick Dubai Creek is part of the Accor global hospitality network, offering quality accommodation and refined service in one of Dubai's established business districts. Accor operates thousands of hotels worldwide and is committed to innovation, diversity, and employee development, providing strong career pathways for hospitality professionals.