Front Office Manager - Luxury Resort Leader

Jumeirah; United Arab Emirates; In loco; AED 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare coverage

Paid annual leave

Colleague discounts on stays

Learning & Development programmes

Internal mobility within global réseau

Descrizione del lavoro

Jumeirah Saadiyat Island is seeking a Front Office Manager to lead the Front Office team, drive exceptional guest experiences and ensure seamless operation across departments in Abu Dhabi. The role emphasizes staff development, budgeting, and co-ordination with Guest Services, Reservations, Sales and Housekeeping.

The ideal candidate will have a hospitality degree (Bachelor’s and Master’s preferred) and 6–8 years of luxury- hotel front office experience, with strong leadership and operations

Competenze

• Bachelor’s Degree in Hospitality or related field.
• Master’s degree in Hospitality or related field is preferred.
• 6–8 years’ experience in a similar luxury role.

Mansioni

• Foster a positive work environment within the Front Office and promote cross-department collaboration.
• Delegate tasks, empower, coach colleagues, Team Leaders and Managers.
• Oversee Opera system: profiles, reservations, pricing, duplicate profiles and expiry rates.
• Analyze Guest Satisfaction Reports and drive service improvements.
• Handle guest complaints per company standards and ensure timely resolutions.
• Prepare departmental budget and manage to meet or exceed targets.
• Collaborate with Guest Services, Reservations, Sales and Housekeeping to meet guest needs.
• Ensure resources availability and provide training to meet departmental needs.

Conoscenze

Leadership

Budgeting

Guest relations

Team coaching

Formazione

Bachelor’s Degree in Hospitality

Master’s degree in Hospitality

Strumenti

Opera system

Descrizione del lavoro

Jumeirah Saadiyat Island is seeking a Front Office Manager to lead the Front Office team, drive exceptional guest experiences and ensure seamless operation across departments in Abu Dhabi. The role emphasizes staff development, budgeting, and co-ordination with Guest Services, Reservations, Sales and Housekeeping.

The ideal candidate will have a hospitality degree (Bachelor’s and Master’s preferred) and 6–8 years of luxury- hotel front office experience, with strong leadership and operations