Front Office Guest Experience Supervisor

Le Méridien Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Le Méridien Hotels & Resorts in Dubai seeks a Front Desk Agent to greet guests, verify identities and payment, assign rooms, and issue keys. You will enter guest information, confirm rates, and prepare daily reports while ensuring smooth check-in experiences.

The role requires a minimum of a high school diploma and at least one year of related work experience, with supervisory experience preferred. You will balance cash, respond to guest requests, and collaborate with team members to uphold

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
• Enter and verify rates, document exceptions, balance and drop receipts, and prepare daily reports/logs.
• Respond to guest requests promptly, coordinate with staff, and follow up to ensure requests are met.

Education

High school diploma or GED equivalent

Job description

Le Méridien Hotels & Resorts in Dubai seeks a Front Desk Agent to greet guests, verify identities and payment, assign rooms, and issue keys. You will enter guest information, confirm rates, and prepare daily reports while ensuring smooth check-in experiences.

The role requires a minimum of a high school diploma and at least one year of related work experience, with supervisory experience preferred. You will balance cash, respond to guest requests, and collaborate with team members to uphold