Guest Experience Agent: Front Desk & Concierge

Rotana Hotels; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Rotana Hotels in Dubai is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival through departure. You will greet guests by name when possible, escort them to their rooms, and assist with activity inquiries and hotel information.

The role requires maintaining up-to-date knowledge of local services, rates, and occupancy, while handling front desk cashiering and ensuring privacy of guest information.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to create a welcoming experience
• Conduct in-room and hotel familiarization and assist guests with hotel activity enquiries and requests
• Maintain up-to-date knowledge of hotel information, local services, operating hours, promotions, events and attractions to respond to guest queries
• Maintain awareness of rate levels and occupancy to optimize front desk operations
• Administer front desk cashiering standards and comply with policies and procedures
• Process accounts from check-in to check-out with accurate postings of incidental charges using computerized Front Office systems
• Maintain guest privacy by not disclosing any guest details
• Demonstrate understanding of hotel policies, procedures and service standards and possess full knowledge of hotel facilities and happenings

Job description

Rotana Hotels in Dubai is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival through departure. You will greet guests by name when possible, escort them to their rooms, and assist with activity inquiries and hotel information.

The role requires maintaining up-to-date knowledge of local services, rates, and occupancy, while handling front desk cashiering and ensuring privacy of guest information.