Guest Experience Concierge

Legacy Hotels Holding; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Legacy Hotels Holding is seeking a Front Desk Agent in Dubai to provide a warm, welcoming guest experience from arrival to departure. You will handle check-in/check-out, respond to inquiries, and maintain guest records and reservations with a high standard of professionalism.

You will collaborate with other departments to meet guest needs, uphold hotel policies, and ensure privacy and satisfaction during every guest's stay in a fast-paced hospitality environment.

Qualifications

• Provide warm, welcoming guest experience.
• Handle check-in and check-out efficiently.
• Respond to guest inquiries and requests.

Responsibilities

• Deliver efficient, courteous service from arrival through departure.
• Greet guests by name when possible and escort to rooms.
• Assist guests with inquiries about hotel activities and local services.
• Maintain accurate guest records and manage reservations.
• Collaborate with other departments to meet guest needs.
• Adhere to cashiering standards and accurately post incidental charges.
• Protect guest privacy and maintain confidentiality.
• Demonstrate knowledge of hotel policies, facilities, and events.

Skills

Customer service

Communication

Attention to detail

Tools

Front Office Software

Job description

Legacy Hotels Holding is seeking a Front Desk Agent in Dubai to provide a warm, welcoming guest experience from arrival to departure. You will handle check-in/check-out, respond to inquiries, and maintain guest records and reservations with a high standard of professionalism.

You will collaborate with other departments to meet guest needs, uphold hotel policies, and ensure privacy and satisfaction during every guest's stay in a fast-paced hospitality environment.