Duty Manager - Front Office - Madinat Jumeirah Resort

Jumeirah; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Tax-free salary

F&B benefits

Hotel rates across properties

Leave and health care package

Flight allowance

Life insurance

Incentives

Job summary

Madinat Jumeirah Resort, part of Jumeirah, seeks a Duty Manager - Front Office to uphold luxury service standards and lead front office operations. The role focuses on supervising guest services, coordinating room allocations, handling VIP arrivals, and ensuring seamless guest experiences across the property.

The ideal candidate has 3-5 years in guest services/front office within luxury hospitality, a bachelor’s in hospitality, and strong knowledge of Opera Cloud and MS Office.

Qualifications

• 3–5 years in Guest Services/Front Office within luxury hospitality.
• Bachelor’s degree in Hospitality or related field from a recognized university.
• Strong knowledge of Microsoft Office and Opera (Cloud).
• Experience working in a multi-cultural environment and handling complaints.

Responsibilities

• Supervise Front Office operations to ensure service standards.
• Conduct room inspections to verify availability and standards.
• Coordinate activities to improve departmental cooperation and delivery.
• Manage bookings and handle overbooking scenarios when needed.
• Assist with VIP arrivals/departures and guide Guest Services teams.
• Monitor staff appearance and knowledge to uphold professional standards.
• Address guest complaints and take corrective actions, ensuring safety.

Skills

Guest Services

Front Office

Public Relations

Microsoft Office

Opera Cloud

Education

Bachelor’s Degree in Hospitality

Tools

Opera Cloud

Microsoft Office

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job:

An exciting opportunity has arisen for a Duty Manager - Front Office tojoin Madinat Jumeirah Resort from September 2026 onwards.

The main duties and responsibilities of this role include:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Assist with VIP arrivals and departures, providing guidance to Guest Services Executives/Team Leaders.
• Monitor personnel behavior and appearance to uphold professional service standards.
• Maintain a high level of product and service knowledge within the department.
• Address guest complaints, coordinate corrective actions, report incidents, and take immediate actions to resolve emergencies, ensuring continuity of guest services and compliance with health, safety, and environmental procedures. Additionally, manage team performance and adherence to company standards, policies, and procedures, and fulfill any other duties as requested by management.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 3 - 5 years of experience in Guest Services/Public Relations/Front Office roles within the luxury hospitality industry
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.