Assistant Manager - Front Office - Madinat Jumeirah Resort

Jumeirah; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare and life insurance

Paid annual leave

Colleague discounts on stays

Internal mobility within global réseau

Learning & Development programs

Job summary

Madinat Jumeirah, part of Jumeirah, is seeking an Assistant Manager - Front Office to lead VIP arrivals, guest preferences, and personalized service, ensuring seamless check-ins and memorable experiences.

You will guide the Guest Relations team, coordinate with Reservations and operations, and organize guest events while upholding the highest standards of luxury hospitality in Dubai.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years’ experience in Guest Relations, Front Office, or Luxury Hospitality leadership roles.
• Proven expertise in VIP guest management and delivering exceptional luxury guest experiences.

Responsibilities

• Manage VIP arrivals, guest preferences, and profile accuracy to deliver personalized experiences.
• Coordinate VIP amenities, welcome arrangements, and room readiness to ensure exceptional guest arrivals.
• Partner with Reservations and operational teams to action guest preferences and arrival requirements.
• Lead lobby operations, ensuring Guest Relations and Greeters maintain a strong guest presence and support.
• Organize and oversee guest events and cocktail functions, coordinating attendance and operational requirements.
• Engage proactively with in-house guests, gather feedback, and supervise the Guest Relations team to ensure outstanding service delivery.

Skills

VIP guest management

Guest relations leadership

Front Office operations

Event coordination

Education

Bachelor’s Degree in Hospitality Management, Business Administration, or a related field

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Front Office for Madinat Jumeirah. The main duties and responsibilities of this role include:

• Manage VIP arrivals, guest preferences, and profile accuracy to deliver personalized experiences.
• Coordinate VIP amenities, welcome arrangements, and room readiness to ensure exceptional guest arrivals.
• Partner with Reservations and operational teams to action guest preferences and arrival requirements.
• Lead lobby operations, ensuring Guest Relations and Greeters maintain a strong guest presence and support.
• Organize and oversee guest events and cocktail functions, coordinating attendance and operational requirements.
• Engage proactively with in-house guests, gather feedback, and supervise the Guest Relations team to ensure outstanding service delivery.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years’ experience in Guest Relations, Front Office, or Luxury Hospitality leadership roles.
• Proven expertise in VIP guest management and delivering exceptional luxury guest experiences.
• Strong leadership and team development skills with the ability to coach and motivate high-performing teams.
• Excellent communication, interpersonal, and problem-solving skills in a fast-paced environment.
• Demonstrated ability to build guest loyalty, drive satisfaction scores, and manage guest feedback effectively.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)