Front Office Duty Manager — Elevate Guest Experience in Dubai

Front Office Duty Manager - Swissôtel Al Murooj; Dubai Emirate; On-site; AED 167,400 - 279,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth opportunities

Planet 21 CSR initiatives

Job summary

Swissôtel Al Murooj Dubai is seeking a proactive Front Office Duty Manager to lead daily front desk operations, guest services and VIP experiences.

You will supervise the front desk, coordination with Housekeeping and F&B, and drive upselling while maintaining Accor standards. The role focuses on delivering personalised, punctual service and a seamless guest journey across the lobby, Concierge and Executive Lounge.

Qualifications

• Experience in hotel front desk operations and guest service excellence.
• Ability to upsell services and manage guest expectations.
• Strong leadership and teamwork skills with a focus on SOPs.

Responsibilities

• Provide efficient, personalised, courteous and punctual service and practice up-selling techniques; work with team to ensure guest satisfaction.
• Supervise front desk operations per Accor standards and assist Rooms Division Manager in achieving objectives.

Skills

Front Desk Operations

Guest Relations

Upselling Techniques

Team Supervision

VIP Room Allocation

Job description

Swissôtel Al Murooj Dubai is seeking a proactive Front Office Duty Manager to lead daily front desk operations, guest services and VIP experiences.

You will supervise the front desk, coordination with Housekeeping and F&B, and drive upselling while maintaining Accor standards. The role focuses on delivering personalised, punctual service and a seamless guest journey across the lobby, Concierge and Executive Lounge.