Front Office Supervisor: Grow Your Career in Dubai

Front Office Supervisor - Swissôtel Al Ghurair; Dubai; On-site; AED 100,440 - 145,080; Full time

Benefits offered by this job

Discounted hotel rates worldwide

Learning programs through our Academie

Career growth across our brands

Planet 21 CSR activities

Job summary

Swissotel Al Ghurair in Dubai is seeking a Front Office Supervisor to oversee the Front Desk operations, ensuring service excellence and adherence to Swissotel standards. You will supervise staff, balance cash, and coordinate shift closures while maintaining guest satisfaction and accurate records.

The role requires leadership, strong communication, and the ability to perform well under pressure in a busy hotel environment.

Qualifications

• Minimum 2 years’ experience in Hotel Industry (preferably from 5* Hotel).
• Experience of motivating and leading a team.
• Competency using a variety of computer softwares.
• Ability to work well under pressure in a fast paced environment
• Strong communication skills (verbal, listening, writing)

Responsibilities

• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Ensures all directions are followed out at the request of any level of Senior Management.
• Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation.
• Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations of yourself and the department, offering suggestions for improvement.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain and balance a cash float according to hotel procedures.
• Take ownership and follow-up on any discrepancies.
• In charge of accurate and timely shift closure of Front Desk Agents as well as coordination of shift breaks.
• Assists with all month end reports and tasks as directed by Duty Managers/Night Manager and the Finance Department.

Skills

Team leadership

Computer skills

Communication skills

Job description

Swissotel Al Ghurair in Dubai is seeking a Front Office Supervisor to oversee the Front Desk operations, ensuring service excellence and adherence to Swissotel standards. You will supervise staff, balance cash, and coordinate shift closures while maintaining guest satisfaction and accurate records.

The role requires leadership, strong communication, and the ability to perform well under pressure in a busy hotel environment.