Front Office Duty Manager - Swissôtel Al Murooj

Front Office Duty Manager - Swissôtel Al Murooj; Dubai Emirate; On-site; AED 167,400 - 279,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth opportunities

Planet 21 CSR initiatives

Job summary

Swissôtel Al Murooj Dubai is seeking a proactive Front Office Duty Manager to lead daily front desk operations, guest services and VIP experiences.

You will supervise the front desk, coordination with Housekeeping and F&B, and drive upselling while maintaining Accor standards. The role focuses on delivering personalised, punctual service and a seamless guest journey across the lobby, Concierge and Executive Lounge.

Qualifications

• Experience in hotel front desk operations and guest service excellence.
• Ability to upsell services and manage guest expectations.
• Strong leadership and teamwork skills with a focus on SOPs.

Responsibilities

• Provide efficient, personalised, courteous and punctual service and practice up-selling techniques; work with team to ensure guest satisfaction.
• Supervise front desk operations per Accor standards and assist Rooms Division Manager in achieving objectives.

Skills

Front Desk Operations

Guest Relations

Upselling Techniques

Team Supervision

VIP Room Allocation

Job description

JOB REF: 45886

Location Dubai

Address Opposite The Dubai Mall - Al Mustaqbal St

Industry Hotel & Hospitality jobs,
Concierge & Receptionist jobs,
Customer Service jobs,
Travel & Tourism jobs,
Students and Graduate jobs,
Management & Consultancy

Majorly focuses in lobby, supports Front Desk, Business Centre, Executive Lounge and Concierge during daily operation，also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognises and maintains relationship with guests, also need solve guest complaint or request in a professional way.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Under the guidance and supervision of the Rooms Division Manager and / or the Night Manager, and within the limits of the established Swissotel Al Murooj Hotel and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalised, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Swissotel Al Murooj Hotel and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Rooms Division Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:

Your experience and skills include:

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
• Announce VIP rooms to Housekeeping and F&B departments
• Ensure VIP rooms are ready, checked and all in order prior arrival
• Attend management morning briefing if needed/requested
• Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
• Register and process check in for all arrivals
• Conduct daily briefing & ensure IQ standard is followed
• Perform Check in & Check Out at the reception
• from the team in order to achieve monthly target
• Check online comments (Tripadvisor, Booking.com etc) and investigate issues then report to the manager

Your team and working environment:

• Dynamic working environment.
• Defined development career path.
• Friendly and supportive team

Our commitment to Diversity & Inclusion: we are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Additional Requirements

• Must be familiar with Operational Standards