Front Office Duty Manager – Guest Experience Lead

Radisson-Hotel-Group; Dubai; On-site; AED 45,000 - 50,000; Full time

Benefits offered by this job

Service charge AED 700

Accommodation provided

Transportation provided

Duty meals provided

Medical insurance

Annual leave + flight

Career growth

Job summary

Radisson Dubai Damac Hills is seeking a Duty Manager to lead the Front Office team and ensure exceptional guest experiences. You will supervise concierge, one touch service, and front desk operations with a focus on training, quality standards, and seamless collaboration across departments.

The role emphasizes up-selling, guest recognition, and adherence to Radisson brand initiatives, while driving occupancy and service excellence in a dynamic hotel environment in Dubai.

Qualifications

• Experience in Front Desk for at least 1 year in the same capacity.
• Ability to adapt to changing service environments.
• Pro-active with a hands-on approach.
• Passion for the hospitality industry.
• Ability to manage work ensuring that tasks assigned are delivered.
• Ability to find creative solutions, offering recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication and listening skills.
• Ability to work collaboratively at all levels within the department.
• An open and positive personality.
• Ability to handle challenging priorities and assignments.

Responsibilities

• Ensure all guests are being treated in an efficient and courteous manner and that all Radisson standards are met.
• Responsible for training, coaching and mentoring new joiners.
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently in check.
• Coordinate activities with other departments in order to facilitate increased levels of communications and guest satisfaction.
• Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experience.
• Supervise the activities and the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property.
• Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards.
• Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team.
• Drives the Front Desk Up-selling Program
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
• Develop potential of others through training, coaching and development opportunities
• Takes an active role in ensuring that teams demonstrate and drive the Radisson Brand initiatives and deliver the brand Commitment.
• Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Maintain good communication and working relationships with all hotel departments
• Participates in developing new initiatives to enhance guest experience
• Work effectively with colleagues from different viewpoints, cultures and countries
• Assist the Director of Rooms to ensure a correct and smoothly operating department.

Skills

Front desk experience

Adaptability

Proactive mindset

Hospitality passion

Task management

Creative problem-solving

Integrity

Communication skills

Team collaboration

Positive attitude

Prioritization

Job description

Radisson Dubai Damac Hills is seeking a Duty Manager to lead the Front Office team and ensure exceptional guest experiences. You will supervise concierge, one touch service, and front desk operations with a focus on training, quality standards, and seamless collaboration across departments.

The role emphasizes up-selling, guest recognition, and adherence to Radisson brand initiatives, while driving occupancy and service excellence in a dynamic hotel environment in Dubai.