Front Office Clerk

Hilton Worldwide, Inc.; Dubai; On-site; AED 45,000 - 60,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Front Office Clerk to provide exceptional reception services for guests. The ideal candidate will have a high school diploma and experience in customer service, with strong communication skills and a positive attitude. Responsibilities include assisting guests from check-in to check-out, ensuring efficient operations, and maximizing room occupancy. The role requires team collaboration, IT proficiency, and adherence to hotel policies. Join us to create remarkable hospitality experiences every day.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsibilities

• Provide reception services for guests from check-in to check-out.
• Ensure efficient reception experience, including check in/out.
• Maximize room occupancy using up-selling techniques.

Skills

Customer service skills

Communication skills

IT proficiency

Teamwork

Positive attitude

Education

High school certificate or equivalent

Job description

Job Description

Job Number:

Front Office Clerk HOT0C9VQ

Work Locations

DoubleTree by Hilton Jumeirah DUBAI JUMERAIH BEACH, The Walk PO Box 2431 Dubai D94

A Front Office Clerk provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Office Clerk, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Front Office Clerk serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office