Front Office Agent

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi is seeking a Front Office Agent to ensure smooth front desk operations and deliver outstanding guest experiences. The ideal candidate will possess excellent communication and multitasking skills, along with a diploma in Hospitality Management and 2-3 years of hotel experience. Join a dynamic team that values inclusion, diversity, and growth opportunities. Enjoy competitive benefits and professional development pathways.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Qualifications

• 2-3 years’ hotel experience in a similar capacity.
• Knowledge of hotel facilities, services, and local attractions points.
• High level of emotional intelligence and guest empathy.

Responsibilities

• Handle guest check-ins and check-outs.
• Provide exceptional service throughout guest stays.
• Act as the main point of contact for guests.

Skills

Excellent communication and interpersonal skills

Strong multitasking and organizational abilities

Strong customer service focus

Attention to detail

Education

Diploma in Hospitality Management

Tools

Hotel systems (PMS)

Basic computer skills

Job description

Overview

Front Office Agent

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La. Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today. As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

As a Front Office Agent, you are responsible for handling guest check-ins, check-outs, and providing exceptional service throughout their stay. You act as the main point of contact for guests, assisting with inquiries, reservations, and general hotel information. The role focuses on ensuring smooth front desk operations and delivering a warm, professional, and efficient guest experience.

Responsibilities

• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities.
• Proficiency in hotel systems (PMS) and basic computer skills.
• Attention to detail and accuracy in handling guest information and payments.
• Strong customer service focus with the ability to anticipate guest needs.

About You

• Positive personality with a strong commitment to guest satisfaction and service excellence.
• Strong interpersonal skills and the ability to engage confidently with guests.
• High level of emotional intelligence and guest empathy.
• Attention to detail, especially with guest preferences and follow-up.
• Calm, composed, and solution-oriented attitude.
• Knowledge of hotel facilities, services, and local attractions points.
• 2-3 years’ hotel experience in a similar capacity.
• Diploma in Hospitality Management is required.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.