Front Desk Supervisor

Swiss Connect Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious luxury hotel in Dubai is seeking an experienced Front Desk Supervisor to lead operations and manage a team, ensuring high service standards are maintained. Responsibilities include supervising front desk staff, handling guest check-ins and inquiries, and complying with safety standards. The ideal candidate has proven experience, strong communication skills, and flexibility to work various shifts. This role offers a competitive salary and benefits including accommodation and medical insurance.

Benefits

Free accommodation

Duty meals

Visa and medical insurance

Qualifications

• Proven experience as a Front Desk Supervisor.
• Strong problem-solving abilities and keen attention to detail.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Supervise and support front desk staff to maintain high service standards.
• Manage guest/client check-ins and check-outs efficiently.
• Handle customer inquiries, requests, and complaints professionally.
• Ensure compliance with company policies and safety standards.

Skills

Excellent communication

Leadership skills

Organizational skills

Problem-solving

Attention to detail

Tools

Front desk management software

MS Office

Job description

We are seeking an experienced and professional Front Desk Supervisor to lead front desk operations at a prestigious luxury hotel in Jumeirah, Dubai. Theideal candidate will be a natural leader, organized, and customer-focused, with the ability to manage a team and handle daily operational challenges smoothly

Responsibilities:

• Supervise and support front desk staff to maintain high service standards
• Manage guest/client check-ins and check-outs efficiently
• Handle customer inquiries, requests, and complaints professionally
• Maintain accurate records and reports related to front desk activities
• Coordinate with other departments to ensure smooth operations
• Train new front desk employees and conduct performance evaluations
• Ensure compliance with company policies and safety standards

Requirements:

• Proven experience as a Front Desk Supervisor
• Excellent communication, leadership, and organizational skills
• Strong problem-solving abilities and keen attention to detail
• Proficiency with front desk management software and MS Office
• Professional appearance with a well-groomed and presentable look
• Flexibility to work various shifts, including weekends and holidays

Salary and benefits:

Salary: AED2,500-2,700 plus service charge
Free accommodation
Duty meals
Visa and medical insurance
Work in one of Jumeirah's most prestigious luxury hotels