Front Desk & Guest Services Supervisor

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Equal opportunity employer

Multicultural team

Job summary

The Luxury Collection Hotels & Resorts in Dubai seeks a guest services professional to process check-ins, verify identity, handle payments, and assign rooms with precision. The role emphasizes accuracy, confidentiality, and superior guest service in a luxury setting.

Key duties include entering Marriott Rewards, balancing cash, and producing daily cashier reports, while supporting a team through training and adherence to quality standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity, form of payment, and room assignment.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment prior to issuing room key and balance receipts; compile daily reports.

Skills

Guest services

Check-in procedures

Cash handling

Attention to detail

Customer communication

Education

High school diploma or G.E.D.

Tools

POS systems

Job description

The Luxury Collection Hotels & Resorts in Dubai seeks a guest services professional to process check-ins, verify identity, handle payments, and assign rooms with precision. The role emphasizes accuracy, confidentiality, and superior guest service in a luxury setting.

Key duties include entering Marriott Rewards, balancing cash, and producing daily cashier reports, while supporting a team through training and adherence to quality standards.