Night Guest Services Supervisor

The Luxury Collection; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

The Luxury Collection in Dubai is seeking a Front Desk/Guest Services Associate to process guest check-ins, verify identities and payments, assign rooms, and issue room keys. You will manage accounts, ensure accurate rates, and handle Marriott Rewards data.

You will also balance cash, generate reports, assist guests with directions and information, and coordinate with staff to fulfill requests while maintaining high service standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.

Education

High school diploma or G.E.D. equivalent

Job description

The Luxury Collection in Dubai is seeking a Front Desk/Guest Services Associate to process guest check-ins, verify identities and payments, assign rooms, and issue room keys. You will manage accounts, ensure accurate rates, and handle Marriott Rewards data.

You will also balance cash, generate reports, assist guests with directions and information, and coordinate with staff to fulfill requests while maintaining high service standards.